Security Built for
Regulated
Communications
Security is not a layer we added. It is how the platform operates.
ClicTell is designed to handle sensitive data across healthcare, financial services, insurance, and government communications. Whether your workflows involve PHI, financial data, policy information, billing records, or regulatory notices, the system is built to handle them securely.
Our platform enforces SOC 2 and HIPAA-aligned controls at every step, from data ingestion through production and final delivery, with encryption, role-based access, and full audit trails built into the core architecture.
How We Secure Your Data
Encryption
All data is encrypted in transit and at rest.
Access Controls
Role-based access and single sign-on ensure that only authorized users can view, edit, or approve content...
Secure Data Ingestion
Data from your internal systems enters through controlled pipelines with validation...
Production Security
Print execution occurs in controlled environments with pull-printing authentication...
Vendor Controls
All vendors in our network operate under defined security requirements.
Data Retention and Purging
Data handling follows defined retention schedules aligned to client...
Auditability and Governance
Every communication processed through ClicTell is traceable...
Audit Trails
Activity is recorded across the workflow, including:
- – Template changes and version updates
- – Approval actions and timestamps
- – Production activity and vendor handoffs
- – Delivery status and confirmation
Version Control
All communications are version-controlled to:
- – Ensure only approved content reaches production
- – Track exactly which version was delivered
- – Maintain a complete record of what each recipient received
Approval Governance
Approval workflows are structured and enforced with:
- – Defined review steps
- – Role-based ownership
- – Recorded sign-offs and timestamps
Compliance by Industry
ClicTell supports communications workflows in environments where regulatory requirements, auditability, and documented controls are required.
Healthcare
Communications involving PHI/PII, member data, and provider information
- HIPAA-aligned workflows
- CMS and state-level requirements
- Document retention and version control
- Audit trail for approvals and delivery
- Multi-brand logos, disclaimers, and plan-specific language
Financial Services
Communications involving NPI, account data, disclosures, and regulatory notices
- SOC 2 and PCI-aligned processes
- Version-controlled disclosures and statements
- Audit trails for approvals and delivery
- Audit trail for approvals and delivery
- Examination-ready records and reporting
Insurance
Communications across multiple products, states, and regulatory frameworks
- GLBA-aligned privacy controls for policyholder data
- State-specific regulatory language and DOI disclosure timing
- Endorsement tracking and legal review workflows
- Documented proof of mailing for cancellations, non-renewals, and claims notices
Utilities & Government
Communications subject to regulatory oversight, public utility commission requirements, with legal, accessibility, and transparency requirements
- Accurate billing and rate change notice generation
- Outage and service notification workflows
- Delivery tracking and verification
- PUC-ready documentation and reporting
- FOIA and open records-ready archives
- ADA-accessible formatting for citizen correspondence
- Customizable retention schedules
- Audit trails for approvals and delivery
Retail & Consumer Services
Communications involving loyalty, POS, and e-commerce data, personalized on purchase history and customer segmentation
- CCPA and GDPR-aligned data privacy controls
- Marketing opt-out and consent management
- Secure handling of loyalty, POS, and
- e-commerce data
- Version control and brand consistency across multiple agencies and vendors
- Audit trails for approvals and delivery
Evaluation-Ready
The ClicTell team is here to support your security review and procurement process with the documentation and technical context your evaluators need.
For regulated organizations, the buying process is part of the risk management process, not an obstacle to work around. We're ready for it.